Helpful hints for Stimulsoft users. How to solve a problem quickly.

How to solve a problem quickly

When working with the Stimulsoft products, users from time to time face various issues regarding using components and creating reports. As a rule, such problems need to be solved as quickly as possible. In this case, you can:

  • Solve out a problem by your own;

Of course, each way has its advantages and disadvantages.

We value the time of our clients and their resources, so in this article, we would like to talk about how to optimize the time of solving out occurring situations. Firstly, let’s consider the path of self-solving a problem as the simplest one.

Simple question

Fairly often, we receive questions about how to do something in a report or a dashboard. Even if it’s a very simple question, we are always intelligent about it. However, there are situations when Stimulsoft already has a solution to a problem — we have video lessons and documentation. In other words, the solution to such a user`s question is in the runoff, and it takes a couple of minutes. At the same time, our technical specialists can get to this question only in a couple of hours due to their workload.

The most illustrative example is disabling components conditionally.

We answer this question several times a day. Although there is a video lesson here, here is the documentation about conditional formatting, and here is the example of a report with the component disabling conditionally.

Similar issues

We will always respond to you as soon as possible, but a solution can be so simple that a response time will be longer than the solution time. This is why we recommend you watch our video lessons, read documentation, and check samples. Most questions about creating reports and dashboards have already been answered. Also, you can search for similar issues of our users in the forum. For more global questions, we write articles on the blog.

What’s next?

OK, you spent 5 minutes on our channel, documentation, forum, blog and did not find an answer. Your problem is not being solved. What’s next? Next, you should contact our technical support or ask a question in the forum. In addition, it’s important to understand one moment — you should properly prepare your question to get a correct answer.«You should understand the following moment — specialists of our technical support work 24 hours, 7 days a week. In addition, the time of processing a question depends on many factors. As a rule, a question is processed within a few minutes. However, sometimes it takes several hours.»Next, a funny situation happens — several hours passed, a question was received, but it contains a verbal description only. Our specialist will need some time to reproduce the problem. Unfortunately, it’s not always possible. Then, the specialist sends a request to detail a user’s problem. As a result, at least, the time of the question processing waiting is missed. Furthermore, in this case, the time is missed twice.

Optimize the time

It’s easy to optimize the time of a problem solution when contacting technical support. To do it, just follow our recommendations.

  1. Specify the product you use. It’s vital for us, as we support full functionality in all our components. However, it can be implemented in various ways for a specific platform. As a result, for example, the HTML5 viewer can have events for the ASP.NET platform or have actions if it comes to the .NET Core.

Here is the small list of recommendations, which will significantly simplify communication between a user and our technical specialist. It will greatly reduce the time of solving a problem. This article is not a guide to action but a recommendation.

In any case, we will process all your questions and solve them as soon as possible.